Shipping Information

At Lights & Deals, we are committed to providing you with a seamless shopping experience. Below, you’ll find detailed information about our shipping options, delivery times, and order processing.

Order Processing Time

Orders are typically processed within 1-2 business days. Once your order is processed, it will be shipped according to the shipping method you select.

Shipping Methods

• Standard Shipping: We use DHL or FedEx for standard shipping. Delivery typically takes 10-15 business days after dispatch. The shipping fee is £12.95.
• Free Shipping: For orders over £50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after dispatch.

Delivery Areas

We ship globally, excluding certain remote areas and parts of Asia. Please check our website for specific details on delivery areas.

Returns & Exchanges Policy

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward returns and exchanges process. Please review the following information to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. You have 15 days from the date of receipt to initiate a return or exchange.

Non-Returnable Items

Due to their nature or for hygiene reasons, the following items are non-returnable:

• Batteries
• Battery Chargers
• Dehumidifiers, Purifiers & Moisture Absorbers

Returns & Exchanges Process

1. Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange.
2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation.
4. Ship Your Item: Send the item to the address provided, ensuring you include the RMA number on the package.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchange Process

If you are exchanging an item, we will ship the replacement item once the returned item is received and inspected. Please note that shipping costs for exchanges are the responsibility of the customer.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
Dear Lights & Deals Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Item Name: [Item Name]
Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]
        

Contact Us

If you have any questions about our Returns & Exchanges policy, please contact us at:

• Email: [email protected]
• Address: 37 Castle St, Lisburn, GB CH5D 2WX