Returns & Exchanges Policy

At Lights & Deals, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns and exchanges process. Please review the following information to understand our policy and procedures.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. You have 15 days from the date of receipt to initiate a return or exchange.

2. Non-Returnable Items

Certain items are non-returnable due to their nature or for hygiene reasons. These include:

  • Batteries
  • Battery Chargers
  • Dehumidifiers, Purifiers & Moisture Absorbers

3. Returns & Exchanges Process

Follow these steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
  3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation.
  4. Ship Your Item: Send the item to the address provided, ensuring you include the RMA number on the package.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exchange Process

If you are exchanging an item, we will ship the replacement item once the returned item is received and inspected. Please note that shipping costs for exchanges are the responsibility of the customer.

6. Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Lights & Deals Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

  • Item Name: [Item Name]
  • Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

7. Contact Us

If you have any questions about our Returns & Exchanges policy, please contact us at:

Email: [email protected]

Address: 37 Castle St, Lisburn, GB CH5D 2WX

Thank you for shopping with Lights & Deals. We appreciate your business and are here to ensure you have a positive experience with us.