Frequently Asked Questions (FAQ)
Welcome to Lights & Deals! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any further questions, feel free to reach out to our customer support team at [email protected].
Product Questions
What types of products do you offer?
We offer a wide range of products including air conditioning units, air coolers, lighting solutions (such as ceiling lights, chandeliers, and bathroom lights), electrical appliances (like cooker switches and electric fireplaces), and accessories (such as batteries, battery chargers, and cable tidies).
Do you offer energy-efficient products?
Yes, we have a selection of energy-efficient lighting options and appliances designed to help you save on energy costs while maintaining high performance.
Can I find products for both indoor and outdoor use?
Absolutely! Our product range includes items suitable for both indoor and outdoor environments, ensuring you can find the perfect solution for any space.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs £12.95, and Free Shipping via EMS for orders over £50, which takes 15-25 business days.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once dispatched, you will receive a tracking number to monitor your delivery.
Do you ship internationally?
Yes, we ship globally except for certain remote areas in Asia. Please check our delivery areas for more details.
Returns & Refunds
What is your return policy?
If you’re not satisfied with your purchase, you can return it within 15 days of receiving your order. Please refer to our Returns Policy for detailed instructions.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
When will I receive my refund?
Refunds are processed once we receive the returned item and confirm its condition. Please allow 5-7 business days for the refund to reflect in your account.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Can I create an account to track my orders?
Currently, we do not offer account creation, but you can track your order using the tracking number provided after dispatch.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
What are your customer support hours?
Our customer support team is available Monday to Friday, 9 AM to 5 PM GMT.
Thank you for choosing Lights & Deals. We are committed to providing you with high-quality products and excellent customer service. If you have any further questions, please don’t hesitate to contact us.